The study assessed the clients’ level of satisfaction on the different frontline services provided by government run higher education institution (HEI) external campus in the municipality of Alangalang, Leyte, Philippines.This study is anchored on the Philippine Republic  Act  Number  9485  which  advocates  the  Anti-Red  Tape  Act  of  2007(ARTA) requiring  all  government  institutions  to  provide  programs  and  services  supportive  to strengthening customer satisfaction and enhanced services delivery, educate and equipemployees assigned in the frontline service to become more responsive and efficient to clients’ needs. It employed a descriptive survey research design utilizing both the quantitative  and  qualitative  approaches  with  a  self-structured  survey  instrument.  The study adopted the core areas of the Report Card Survey (RCS) of the ARTA; timeliness, knowledge,   competence,   courtesy,   fairness   and   ethical   treatment,   service   quality, physical setup/layout and basic facilities. Majority of the student respondents belonged to  the  young  adult  group  represented  with  ages  ranging  from  18-21  years,  while  the faculty  and  staff,  alumni  and  supplier  respondents  were  young  adult (18-35  years  old) and  were  mostly  females.  Findings  revealed  that,  in  general,  the  students,  faculty  and staff  and  alumni  were  very  satisfied  with  the  services  provided  for  by  the  HEI  under study. The area on competence got the highest satisfaction rating while the area on basic facilities  got  the  lowest  satisfaction.  In  conclusion,  the  government  HEI  managed  to deliver  good  quality  services  but  with  gaps  and  not  enough  to  earn  high  satisfaction among  its  clientele.  It  is  recommended  that  the  management  should  consider  the problems observed and should take necessary mechanisms to improve the satisfaction toits clientele.